Payment can be made to the account of the company.
In the TERMIA.COM.UA online store, an exchange of goods of good quality within 14 days is possible if:
• there is a cash receipt (consignment note) on the purchase of goods;
• factory seals, protective films on the product were saved;
• the presentation of the product and its components is preserved: there are no mechanical damage, scratches, abrasions;
• the product has no signs of exploitation;
Instructions for sending products of PJSC “Vinnitsa factory “Mayak”” to the service center of the manufacturer:
1. Warranty service for products manufactured by PJSC “VINNYTSIA FACTORY “MAYAK”is carried out in accordance with the requirements of the“ Manufacturer’s Warranties ”clause of the Operation Manual for this product.
2. In the absence of a service center in your city, it is necessary to send the non-working product by the Novaya Pochta trucking company to branch No. 23 in Vinnitsa, the recipient is PJSC “VINNYTSIA FACTORY “MAYAK”” (EDRPOU code 14307771), Service is at the expense of the recipient – Non-cash. Payment is made only for the service “WAREHOUSE-WAREHOUSE”.
3. Before sending the product, it is necessary to wipe it from dirt and dust. Put in a packing box (in the absence of the original packaging, pack it in another to protect against mechanical damage). Contaminated products are not subject to warranty service and will be returned (without service) to the SENDER at its expense.
4. The following documents must be attached to the package together with the product:
– The operation manual with the mark of the TRADE NETWORK upon the sale of the product, a tear-off coupon for warranty repairs.
– a statement (in free form) about the reasons for sending the product for repair, with the provision of contacts for feedback.
5. Upon receipt of the DECLARATION in the receipt of the product from the carrier, you need to call. tel 0432 55-17-64, fax 51-15-42. ,, or send information to the firstname.lastname@example.org service desk email – DECLARATION NUMBER to receive your product in the trucking warehouse
6. Upon completion of the repair, your product is returned to the same trucking carrier from which it was sent. The declaration number is provided to you by the service desk.